Shipping & Returns
Shipping and Returns
Most products are shipped via UPS, USPS, or FedEx and may have a SIGNATURE REQUIRED for large dollar amount items (unless otherwise specified)
Please allow up to 48-72 Hours to process and ship your in-stock order; if you have a time sensitive shipment, please give us a call to ensure there are no delays.
All products are shipped out from one of the authorized East Coast Supra shipping locations. East Coast Supra drop ships some products while some products ship direct from our main facility. Special arrangements may need to be made for international orders and oversize packages.
In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify East Coast Supra within 48 Hours of receiving your order. If these steps are not followed, your shipment claim may be denied without refund.
If you receive a damaged product, please do the following:
IMMEDIATELY CONTACT US.
Keep the product with its original packaging.
Make a list of the damaged or lost item(s).
East Coast Supra will contact the shipper or shipping company once we receive the email info above to schedule a pickup if needed. DO NOT send it back to the return address without written approval from East Coast Supra.
Once the product is received back and inspected, a replacement or credit will be issued. The shipping rates shown at time of checkout on our site are based on a weight guesstimate and then formulated via the specific shipping courier. The rates do not always consider dimensions. If your shipment weight is higher than the online cart can process, please contact us for a shipping quote. If there is an error in the shipping rate quoted, we will contact you and let you know of the changes. Typically, if an error occurs on our end, we will cover the loss ourselves and NOT pass this on to the consumer. International orders (Outside the USA) are not automatically processed as we may require additional information from you.
An order that has shipped from our location or a supplier cannot be cancelled, these are classified as returns. Unfortunately, once it has shipped restocking fees will apply if they are applicable. Special order items, custom built items will not be able to be returned. For this reason, it is extremely important to check your invoice or order form.
If a product is ordered and not wanted, the UNUSED item can be returned for up to a 25% restocking fee. These fees can be causally related to costs incurred by return fees from drop shippers, and/or international exchange rates. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit. To return an item, it must be in brand new condition with original packaging. If the item cannot be resold or is a special order or custom-made item, we cannot accept a return. We may be able to work something out, as our goal is to always benefit the customer. Each situation is unique, so we have to meet these on a case-by-case basis. Shipping is non-refundable in either direction unless approved by East Coast Supra. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the East Coast Supra warehouse are shipped via FedEx, USPS, or Freight and may require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS, and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to East Coast Supra or manufacturer, you will be responsible for the return shipping costs and pay up to a 25% restocking fee if you choose to not have the item reshipped. These fees will be charged to your account on file, will be invoiced to you, or be deducted from your refund.
Special Order Items
Some items may be special order specifically for the customer’s vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special-order item, the deposit becomes non-refundable. These special-order items cannot be returned or resold. Cancellations are not allowed on special order parts. EAST COAST SUPRA DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement. We also do NOT refund due to buyer's remorse. If you no longer want an item, there is a 20% return fee to account for lost time and wages. In the event that the product you ordered is sent either incorrectly or processed wrong by East Coast Supra, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.
East Coast Supra packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as East Coast Supra from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.
All damages must be notified to carrier and the dealer within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable. All disputes about the settlement amount should be addressed with the carrier. East Coast Supra, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.
Digital products are files or codes that are sent and received via email. Tune files, licenses, codes and other digital materials are all considered digital products of East Coast Supra. Redistribution of these products is strictly prohibited. Due to the nature of digital products, East Coast Supra does not accept any returns or refunds on these items. Once a digital file is sent and received or opened, the service is considered rendered and is not possible to return, exchange, or refund.
All products require professional installation. Minor adjustments might be necessary. These are normal body work and installation steps. Therefore, it is NOT considered to be defective. In addition, most carbon fiber products are hand-crafted, and no two items will be identical. Small imperfections such as wavy weaves, small bubbles, and clear coat blemishes are inevitable. Pictures are required to demonstrate true defects on products prior to return.
Store Credit Memos
Credit Memo is good for 12 months from the date of issue to use as store credit. Refunds will be handled by the manner originally paid if applicable otherwise a check will be mailed. Credit memo cannot be converted from terms assigned, ie credit card payment to cash etc. All cash payments will be refunded via check.
Core Fees & Core Returns
Some products require core parts to be returned to East Coast Supra in good working order. Core fees can be utilized to ship out your product before receiving the core part in acceptable condition. Core fees will be held and returned minus a 3.5% processing fee when the core part is received and determined to be in good working order. All core parts must be sent within thirty (30) days of receiving your order. Core parts will not be accepted 30 days after delivery of the order and the core fee will be retained by East Coast Supra.